Delivery

Free Delivery in Bulgaria for orders over BGN 150

[Speedy]

  • Orders placed on the site are fulfilled within 1-4 working days - on available items. For items that are made to individual sizes - delivery takes up to 7 working days. Confirmation takes place through a phone call from us, in which we will specify all the details of the delivery.

 

Return and Exchange

Return form

As YOVINI ships all of its items for FREE [ orders over BGN 150], return shipping is the responsibility of the customer.

  • Any product return or claim must be approved by YOVINI by sending an e-mail within 3 days of delivery. If there is any problem with the shipment you received - wrong size or does not meet your expectations, please contact us at atelier.yovini@gmail.com
  • If there is an error on the part of YOVINI - the shipping and return costs are borne by us. We will explain in detail all the details and how to return, as well as help you fill in the Return Form.
  • Please send the item with the accompanying documents to the address we have provided. Once we receive the returned item we will carefully inspect it to ensure that it meets the requirements for return /unworn, washed or packaging/. 
  • You will receive an e-mail message about the status of the returned goods, as well as a deadline for returning the amount. Then, within 7 working days, we will refund the amount by bank transfer to the IBAN you specified in the Return Form.
  • EXCHANGE - YOVINI DOES NOT offer direct exchange. The amount for the returned shipment is refunded by bank transfer, and the new order is created by the buyer to be delivered again to the address indicated by him.

CUSTOM SIZED items are NOT returnable.

RETURN CONDITIONS

In order for us to accept a returned shipment, it must meet the following requirements:

  • The item must not show signs of treatment - it must not be worn, washed or ironed.
  • The item must be in a preserved commercial appearance and be accompanied by a receipt, original labels and packaging /without removing them/.

Products must be in the condition in which they were sent by us - new, unused and with their original tags and packaging.

We will assess their condition and if it meets the above requirements we will refund the amount to the account specified in the Return Form.

Please be careful when trying on clothes. If they have stains or other damage, we reserve the right to refuse to return the products.

DELIVERY ABROAD

Order made in YOVINI with a delivery address abroad:

Order with delivery abroad must be prepaid along with the shipping costs. Playment is made by bank transfer or card. Delivery time 10-15 working days

For non- EU shipments, the recipient is subject to customs brokerage fees, import duties and taxes once the shipment reaches the country of destination. Additional charges are the responsibility of the recipient. YOVINI has no control over government imposed fees which vary from country to country. Please contact your local customs office for information.

For information, delivery or returns, please contact us atelier.yovini@gmail.com

or by phone: +359 878 196058